We are sure that you will love your piece of gemstone jewellery. But if for any reason you are not completely satisfied with your purchase, simply complete the returns form enclosed with your goods and send them back to us for a full refund.
Can I return items that I do not want?
Absolutely. Whenever you buy jewellery from us you have the benefit of our 60 day guarantee, which starts on the day you receive your jewellery. If for any reason you are not satisfied with a piece of jewellery, just complete the returns form in the newsletter enclosed with your jewellery and send the item back to us for a full refund of the item price.
How do I return faulty items?
If the Goods become faulty within 60 days of receipt, you will be offered the choice of a refund of amounts paid or, if stock is still available of that particular piece, a replacement. This excludes 5th avenue products, which are only valid within 30 days of receipt.
How should I return unwanted or faulty items?
Please complete the returns form enclosed with the jewellery and send it to the specified address. Please send it back to us using a fully insured and trackable method of postage.
How long will my return take to be processed?
We promise to process your return within 30 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.
On your dispatch note you will find a returns sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, we will scan the parcel when it arrives in our warehouse and send you an email letting you know we have received it. We will also give you an update on approximately how long returns are taking to process at that time.